By Dot Bergin

If you are like many householders, when a “survey” lands in your mailbox you may glance at it quickly, and say to yourself “I’ll do this when I have a minute.”

But wait!  Do you recall seeing a subscriber survey from the Bedford Cable Television Committee within the past couple of weeks?  One such survey was mailed by the Town to every household (only one per home) and if you have filed it in your “to do sometime” folder, the Cable TV Committee hopes you will retrieve it and let the town know your thoughts on cable TV service.

As Jim Shea, chair of the Cable Television Committee explains it, “the survey is part of an ascertainment process to assess the performance and importance of current cable TV services and to solicit any features or improvements that the public might like to see in future cable TV services.”

Shea said, “Although the survey is prompted by an upcoming license renewal process with Verizon, all Bedford households are invited to reply regardless of whether they are current or past Comcast or Verizon subscribers or how they primarily receive television (such as by antenna or the Internet.)”

The survey is an opportunity for you to express your views on the cable TV service you are receiving; it covers questions about content, quality of reception, your satisfaction with the provider, and the company’s response to complaints, among others.  There is one question on an issue that seems to be paramount with many viewers: how important would it be to you if you could choose cable channels “a-la-carte,” instead of being locked into a “package deal”?  There is room for you to write in your suggestions and ideas about programming as well.

Shea told The Citizen that there was a very good response-some 732 returns-to an identical survey which went out five years ago when the Comcast contract was up for renewal.

Another chance to express your views will come up in late September when the Cable TV Committee holds a public hearing.  Watch The Citizen for the date.

Although some of our neighboring towns operate their own PEG (public, educational, and governmental access) stations directly, Bedford contracts with a private vendor – Bedford Community Access Television, Inc. for these services.

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