Celebrating National Public Safety Telecommunicators Week

Chief Robert Bongiorno and Chief David Grunes would like to recognize the town’s public safety dispatchers during National Public Safety Telecommunicators Week.

During the week of April 12-18, public safety agencies take time to reflect on the critical role telecommunications professionals play in supporting the work of first responders. This week honors the thousands of men and women across the country who respond to emergency calls, dispatch first responders and equipment and render life-saving assistance to residents.

“Our communications officers are vital members of our team, providing first responders with the necessary information and resources they need when responding to emergencies,” said Chief Bongiorno. “We’re grateful for the great work they do and for their commitment to keeping our community safe.”

Bedford’s eight Emergency Communication Officers are specially trained to handle thousands of calls for service every year. While their work is done outside of the view of the public, they are an essential resource for first responders and the public alike and serve as the first point of contact for members of the public seeking help in an emergency.

Emergency Communications Officers are on the front lines with first responders ensuring that they have all the information needed to safely respond to calls for service. While the nature of calls has changed in the midst of the COVID-19 pandemic, the need to assess the situation and identify safety risks for first responders is front and center on every call.

“During an emergency, our Emergency Communications Officers are often the first people residents talk to, making them a critical resource for our team,” said Chief Grunes. “Their incredibly important work doesn’t go unnoticed and we’re glad to honor them during National Public Safety Telecommunicators Week.”

To honor their hard work and services, the Bedford Police and Fire Departments are buying each of their Emergency Communication Officers a meal from a local restaurant.

About APCO International

APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association, and it sponsors National Public Safety Telecommunicators Week each year.

It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach.


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